FAQ - Fraser Facility Services

We provide facility solutions across 6 standardized categories: (1) Janitorial & Custodial Services, (2) Floor & Carpet Care, (3) Property Maintenance & Facility Support (including trade coordination), (4) Window & Exterior Cleaning, (5) Specialty Cleaning & Facility Support, and (6) Snow & Ice Management.

Yes, we provide responsive support for our contracted commercial and strata clients. When urgent maintenance needs, spill cleanups, or weather-related issues arise, our team coordinates prompt action to protect your property and minimize downtime.

Fraser Facility Services operates with verified credentials: we are WorkSafeBC Registered, carry comprehensive Commercial Liability Insurance, and our staff are WHMIS-Trained in chemical handling, proper dilution, and workplace health and safety.

We maintain quality through site-specific scopes of work, regular supervisory checklists, routine walkthroughs, and clear, direct communication with property managers to address any feedback immediately.

Getting started is simple. You can call us at +1 778-886-1491, email [email protected], or submit your property details via our Contact Form. Following an on-site property assessment, we provide a detailed proposal outlining the recommended scope of work, service frequency and pricing.

We proudly service 17 municipalities throughout the Lower Mainland and Fraser Valley: Vancouver, Burnaby, New Westminster, Richmond, Delta, Surrey, White Rock, West Vancouver, Chilliwack, Langley, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, Pitt Meadows, North Vancouver, and Abbotsford. If your municipality isn't listed, contact us to confirm service availability for your site.

Yes, upon request we utilize certified non-toxic, biodegradable cleaning solutions along with HEPA-filtered equipment and microfiber cleaning protocols to maintain clean indoor environments safely.

Absolutely. We offer flexible scheduling designed around your building's unique requirements and peak hours: daily day-porter services, after-hours commercial cleaning, routine common area upkeep, and seasonal property support.

Yes. Clients benefit from a Dedicated Point of Contact who oversees your janitorial, exterior washing, snow removal, and property maintenance under one consolidated agreement with clear, itemized invoicing.

Our onboarding process includes an initial on-site property walkthrough, customized scope of work definition, staff site orientation, and clear communication channels to ensure a smooth transition without disruption to your daily operations.

Frequently Asked Questions

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Frequently Asked Questions

Questions & Answers

How Can We Help You?

What services does Fraser Facility Services provide?

Do you offer urgent maintenance and cleanup support?

What safety credentials and insurance coverage do you hold?

How do you ensure consistent quality control?

How do I get a proposal or estimate for my property?

What geographic areas across British Columbia do you serve?

Do you provide eco-friendly and green cleaning solutions?

Can you customize maintenance schedules for our building or strata council?

Do you provide bundled multi-service contracts with a single point of contact?

What is your onboarding process for new properties?

Still have questions?

Get In Touch

Quick Links

Services

Let's Build a Better Environment Together.